Privacy Policy

About this policy

This policy explains how Woolloongabba Real Estate Pty Ltd (WRE, we, us or our) manages personal information. We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Information we collect

The information we collect depends on how you deal with us and may include:

• your name, address, telephone number, email address and communication preferences;
• property addresses, ownership details, property attributes, appraisal information and transaction history;
• information connected with sales, purchases, offers, inspections, leasing and property management;
• identity, financial, employment or other information reasonably required to verify you, assess an application or comply with law;
• enquiries, correspondence, complaints, feedback and records of our dealings with you;
• marketing preferences and newsletter subscriptions; and
• technical information such as IP address, device/browser details, referring pages and website activity.

We only collect sensitive information where you consent, where it is reasonably necessary for our functions, or where collection is otherwise permitted or required by law.

How we collect information

We generally collect information directly from you through website forms, telephone calls, emails, meetings, appraisals, inspections, applications, offers, agreements and other interactions. We may also receive information from authorised representatives, property portals, referrers, landlords, tenants, buyers, sellers, service providers, publicly available records and lawful property-data sources.

Where lawful and practical, you may deal with us anonymously or using a pseudonym. We may be unable to provide certain property services where identification is required.

How we use information

We may use personal information to:

• respond to enquiries and provide appraisals, agency, sales, purchasing, leasing and property-management services;
• market, list, inspect, negotiate and transact in relation to property;
• verify identity, assess applications, maintain records and meet legal or regulatory obligations;
• communicate with clients, prospective clients, service providers and other transaction participants;
• operate, secure, analyse and improve our website, systems and services;
• manage complaints, disputes and risks; and
• send property updates or marketing where permitted.

When we disclose information

Where reasonably necessary for the purpose for which it was collected, or where authorised or required by law, we may disclose information to prospective or actual buyers, sellers, landlords and tenants; solicitors, conveyancers, financial institutions and advisers; photographers, tradespeople and property-service providers; property portals and advertising platforms; identity, technology, cloud, communications and data providers; insurers, regulators, courts, tribunals, law-enforcement bodies and government agencies.

We do not sell personal information.

Direct marketing

We may send relevant property news, market updates and service information where you have consented or would reasonably expect us to do so. Every electronic marketing communication will provide a way to unsubscribe. You may opt out at any time, free of charge, by using that facility or contacting us. We will action an opt-out request within a reasonable period.

Website, cookies and third-party content

Our website and hosting providers may collect technical information needed to deliver, secure and improve the site. We may use cookies or similar technologies for essential functionality, preferences and measurement. Your browser can usually restrict cookies, although some features may not work correctly.

Pages may display third-party content, including YouTube thumbnails and video players. Loading or interacting with that content may allow the third party to receive technical information and apply its own privacy practices. Links to external websites are governed by those websites’ policies.

Overseas processing

Some technology, cloud, communications and embedded-content providers may store or process information outside Australia, including in the United States and other jurisdictions where their systems or service providers operate. Where Australian privacy law requires it, we take reasonable steps appropriate to the circumstances before disclosing personal information to an overseas recipient.

Security and retention

We take reasonable administrative, technical and physical steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage system is completely secure.

We retain information for as long as reasonably necessary for our services, records, legal obligations, dispute management and legitimate business requirements. When information is no longer required, we take reasonable steps to destroy it or de-identify it, subject to lawful retention obligations.

Access and correction

You may ask to access personal information we hold about you or request that inaccurate, out-of-date, incomplete, irrelevant or misleading information be corrected. Contact us using the details below. We may need to verify your identity. If access or correction is refused, we will explain the reason where required by law.

Privacy complaints

If you believe we have mishandled personal information, contact us with enough detail for us to investigate. We will acknowledge and respond within a reasonable period. If you are not satisfied, you may contact the Office of the Australian Information Commissioner.